Student with film camera on beach at sunrise

Television & Film Production BA(Hons)

Develop your unique craft in storytelling through television and short film production.

Key details
Location
Penryn Campus
Course duration
3 years / 4 years
Attendance
Full-time / Professional Placement
UCAS code
09X3/FY58/PY60

Course overview

This degree has undergone a name change for 2024. It was previously known as Television BA(Hons).

Develop your authentic voice through moving-image storytelling, whether you aspire to create high-end drama with full-scale crews, meaningful documentaries, music videos, commercials or new forms of content – investing in the story and understanding why you’re telling it. You’ll learn by doing, gaining hands-on experience in areas including cinematography (camera and lighting), producing, directing and sound. You’ll build expertise in scriptwriting for short film and TV serial drama, editing, analysis and critical thinking, empowering you to create work that is artistically and technically inventive.

You will:

  • Learn from award-winning staff and industry experts. Recent masterclasses and visiting professionals include Distinguished Professor Mark Jenkin (Enys Men), graduate Daisy Allen (Camera Loader, No Time to Die), Tom Morgan (Head of Client Services at ENVY Post), Ben Coren (Development Executive at Film4), and Johnie Burn (sound design for Nope, Zone of Interest
  • Collaborate in teams to create original content while gaining hands-on experience in various production roles, including director, sound designer, script supervisor, or cinematographer.
  • Have the opportunity to work in-house through our production centre, the Sound/Image Cinema Lab. Previous productions include Film4’s Enys Men (Mark Jenkin, 2023), Long Way Back (Simon Harvey, 2022) and Wilderness (Justin Doherty, 2021)
  • Attend technical workshops, led by experienced professionals, offering training on specialist industry-standard equipment and software; such as technical and creative use of the camera and visual storytelling, sound design in Pro Tools, picture grading in DaVinci Resolve, and lighting techniques such as 3-point lighting
  • Study in a facility that’s part of the ENVY Academy for post production and CILECT, the global association of the world’s best film, television and animation schools – on a course accredited by ScreenSkills, the industry-led skills body for the screen industries

This Television & Film Production degree is industry recognised by ScreenSkills, the industry-led skills body for the UK's screen-based industries, and carries the ScreenSkills Select quality-mark which indicates courses best suited to prepare students for a career in the screen industries.

Screenskills, CILECT, Albert, Arri and AVID logs

Course details

BA(Hons) Television course video

On this Television & Film Production degree, you'll have the opportunity to gain a BA(Hons) degree over three years or the option to study Television & Film Production BA(Hons) with an Integrated Foundation Year and/or professional placement study options.

Learning in our industry-standard Albert, AVID and ARRI accredited production and post-production facilities, you’ll grow your technical excellence and creative flare to produce moving image work with impact, relevance and reach. Working in teams that mirror professional production crews, you’ll learn how to create and negotiate with others in a collaborative environment that strives towards inclusivity and emotional intelligence. By the end of the Television & Film Production degree, you’ll be able to walk on set with a clear understanding of set etiquette, key roles, and the process of making, with the skills play a valuable part in the production process.

In the first year of your degree, you will explore your place as a creative and critical practitioner and develop your creative voice and artistic expression through the crafts of screenwriting, cinematography (camera and lighting), sound (recording, design and audio-post) and post-production (editing and finishing). You will consider the background context and conventions of the television and film industry and how this will inform your own making. Building on what you’ve learnt, you’ll collaborate in small teams to produce documentary and drama outputs. Through this process, you’ll take on key roles within a production crew, honing your communication and teamwork skills. You will consider your sense of belonging and how to be increasingly aware and inclusive of the perspectives of others when producing moving image work.

Modules

Discovery

This module will establish you as a creative practitioner and you’ll be introduced to the craft skills of camera, sound, lighting and editing that are central to the development of your creative voice and to successful scriptwriting and filmmaking practice.

Backdrop

You’ll be introduced to the key critical approaches and industrial milestones in the study of television and film production. You’ll develop your ability to innovate, reflect and create based on your emerging critical understanding of television as a site of cultural, political and industrial anxiety, control and progress around the world. You’ll also explore how television can directly influence discourses about national identity, citizenship, race, gender and sexuality.

First Positions

Building on the foundation of craft documentary storytelling and industry context from the first study block, you will work in production teams to produce a short drama scene. You’ll critically evaluate the dramatic possibilities of a script and filming space as well as explore the core approaches of narrative storytelling. 

You will develop skills in eliciting performance and managing a set. You’ll put into practice cinematography, sound and post-production skills by adopting key roles within a production crew, such as director, cinematographer, sound recordist and first assistant director. This process will be underpinned by the exploration of the conventions, codes, uses and meaning of genre within television. 

Represent

In this module, you will work on a documentary project where you’ll develop ideas, find stories and characters and use creative and technical storytelling conventions.  

Working within industry-standard health and safety, editorial and diversity guidelines, you’ll learn how to deal sensitively with your contributors and explore how participating in documentary might be experienced by those being documented.

Building on the skills learnt in your first year, you’ll further develop your creative voice, specialist skills and your ability to collaborate effectively and sensitively. You will start to focus on particular areas of interest such as, cinematography, screenwriting, sound, producing, production design, and post-production. You’ll further develop your collaboration and teamworking skills by working in groups and filming on location to produce a number of original projects, such as short film, documentary, live-briefs and more. 

You will develop an understanding of the marketplace as a working professional and how to seek funding, find an audience, and build greater acclaim. You will also explore a research topic of your choice to develop into your third year. 

Modules

Artistry

You will delve into the subtleties of visual, sound and editorial interpretation. Through a series of lectures, seminars and workshops, you’ll understand how the different craft and creative elements of industry practice work together to create the art that is screen media. You’ll then choose from a number of pathways to specialise in, such as cinematography, screenwriting, sound, producing, production design, or post-production.

Blue Skies

You’ll discover the business behind television and the role that audiences have in this sector. You’ll question how the current industry landscape may influence your future career and the need to embed diversity and inclusion into your work. You’ll explore how programmes are marketed and sold and learn industry marketing methods that can be deployed in your own projects and career.

Impact

You’ll grow your skills in your chosen pathway, from the conception of creative ideas, through project development and production to delivery of outputs such as short film, documentary and screenwriting. You will explore what makes stories compelling and how to develop, write and produce content that can make a difference.

Inception

This module encourages you to challenge conventions in the study and practice of television by developing your knowledge of research practice and skills. You’ll develop your own research project proposal which will reflect ethically on current academic research and critically analyse screen cultures and/or industries. By engaging with research practice and methods, you’ll develop the skills necessary to be both a reflective and critical practitioner within media.

You can choose to take an optional professional placement after your second year on a three-year programme, or after your third year if you’re studying for a degree with an Integrated Foundation Year. 

You’ll be responsible for finding your own placement, with support from the Employability team.

Choosing this option will enhance your industry experience and skills while studying. 

How you’ll study during your professional placement 

You’ll spend time working in a professional context, as part of a business or organisation. This can be in one role, or up to three, and must be for a minimum of 24 weeks. 

You’ll develop in-demand workplace skills, deepen your insight into industry and grow your network of contacts, all of which could help you get ahead in your career after graduation. 

Throughout this year, you’ll develop a portfolio of work that includes critical self-reflection on what has been learned from the experience. You’ll be required to evidence your experiences, the skills you’ve learned and your professional growth.

In your final year, you’ll produce a unique research output and ambitious major project(s) in the roles that you’re most passionate about pursuing, such as screenwriting, producing, directing, cinematography, editing, sound, 1st assistant directing, and production design.

You’ll further develop your unique creative voice and be given the space to take risks and explore new territory in screen media. You will make multiple small projects in the first half of the year, building to one or more major projects in the second half. Throughout the year, you'll receive regular feedback through specialist sessions, guided supervision, and constructive live critiques. 

Modules

Dare

The aim of this module is to stretch personal limits in the pursuit of creative development and to collaborate with increasing sensitivity, inclusion and emotional intelligence.

Realisation

The grande finale; your graduation project/s will combine all aspects of the course to date and will see you graduate with a portfolio suitable for entry into industry, post-grad study or a myriad of other industries to suit who you’ve become through your three years with us.

Showcase

Working collaboratively in teams, you’ll deliver a final major project that reflects your technical excellence, creative voice, inclusive working and emotionally intelligent practices.

Futures

This module will help to prepare you for pursuing a career after graduation. You’ll be supported by the University’s Employability Team and a supervisor from the course, together with visiting speakers, to help build your professional profile.

Why study an Integrated Foundation Year route? 

If you’re taking on a new subject that you haven’t studied in depth before, have been out of education for a while or have a non-standard educational background then an Integrated Foundation Year degree may be the right choice for you. It is a four-year degree with an Integrated Foundation Year to start, which allows you to explore the primary elements of your subject before progressing on to the remaining three years of the BA(Hons) degree. 

What you'll study in your Foundation year

If you choose this pathway, you'll study five core modules in your Foundation year. These are all designed to help you explore the foundational elements of your subject. You'll gain relevant technical skills, learn to experiment and take risks, develop an understanding of professional practice, have opportunities to work across disciplines and collaborate with other students on live project briefs. 

Modules

Explore

You'll begin your foundation year by working collaboratively with others to explore themes of the future. You'll take risks, experiment through play and be supported to break through barriers.

Technique

You'll take subject-specific workshops and develop essential technical and practical skills in your area of study. You'll also enhance your analytical and organisational abilities.

Apply

You'll work with your peer group to think beyond discipline by addressing a societal or global issue. You'll then showcase your work to your peers and deliver and accompanying evaluation of your process.

Industry

You'll enhance your creative and practical skills in your subject specialism by responding to typical industry briefs, underpinned by focused research and experiments. You'll also gain industry insights through guest lectures and workshops.

Launch

You'll develop your unique identity in your specialism through the production of a self-initiated body of work. Your final project will be the bridge to your next year, fully supported by evaluative reviews and critical analysis of the work you have created.

After the Foundation year, you progress into Year One of the full three-year degree, equipped with a deeper knowledge of your subject, a clear understanding of your strengths, and develop a practical and technical skillset and the confidence to excel in your chosen subject. 

 

If you apply for and enrol onto a degree with an Integrated Foundation Year, you’ll have the option to switch onto a five-year version including a placement year. That means you’ll complete the first three years of your course before completing a placement in industry in your fourth year and returning to Falmouth for the fifth year of your programme. 

The Integrated Foundation Year pathway for this course is new for entry year 2023 and subject to validation.

As part of our process of continuous improvement, we routinely review course content to ensure that all our students benefit from a high-quality and rewarding academic experience. As such, there may be some changes made to your course which are not immediately reflected in the content displayed on our website. Any students affected will be informed of any changes made directly.

Television students working
Television students

How you'll learn & be assessed

The learning environment of the Television & Film Production course is inclusive and supportive, offering many opportunities for feedback and improvement. You’ll learn through lectures, screenings and masterclasses provided by both Falmouth academic staff and industry guest speakers.

You’ll attend seminars that encourage conversation in smaller groups where you’ll analyse industry topics and develop your own thoughts and ideas. Crit sessions also provide a supportive environment for peer and supervisor input as projects develop. You’ll also have access to project supervision and tutorials where you can gain one-to-one feedback.  

You’ll participate in technical workshops facilitated by our experienced technical team. Each workshop focuses on mastering specific equipment and professional craft skills, ranging from technically controlling an image in camera to creative visual storytelling using focal length, composition and lighting techniques, loading 16mm film, using a range of industry-standard cameras, colour grading using DaVinci Resolve, and enhancing your narrative with sound design. This learning by doing approach will help you to understand the cultural and industrial needs of your chosen sector and mirror the industry’s workflow and creative environments. 

Over the course of your Television degree there are opportunities for work experience and internships. Students have previously secured work placements at the BBC, Envy Academy and NBC. 

At Falmouth, we use a 'digitally enhanced learning & teaching' approach. Your experience will always be predominantly in-person, including seminars, tutorials and studio teaching, with some, more targeted elements, being online either live (synchronous) or pre-recorded (asynchronous). You can read more here.

You'll be assessed with practical and written coursework. There are no formal exams on the course.

Assessment methods

  • Portfolios 
  • Filmed productions 
  • Presentations 
  • Essays 
  • Video essays 
  • Scripts 
  • Preparatory work  
  • Critical evaluation

Work towards assessment takes place throughout the study block with submission deadlines towards the end of each term. You will receive feedback throughout each module via bookable tutorials and campfires, crit sessions and feedback tutorials which provide support and guidance leading up to assessment deadlines. Summative feedback will also be provided after each assessment deadline.

Facilities

Our Television & Film Production course sits within our School of Film & Television on Penryn Campus. The dedicated building features extensive production, post-production and facilities store. 

  • 129-seat cinema, with Christie M Series 2.5k projection and 7.2 surround sound.
  • Four large production studios

Production Studio 1:  multipurpose studio equipped with three Sony HXC-FB80 studio cameras, chromatte grey screen and full lighting rig. Integral live gallery including 4-input Tricaster Ultra HD production system.
Production Studio 2: multipurpose studio and support area for studio 1.
Production Studio 3: multipurpose studio with lighting rig.
Production Studio 5: Specialist green screen studio with infinity cove & 360 degree subject lighting rig. Access to Xsens motion capture kit and VR/AR/MR equipment.

  • Nine Mac Pro edit suites with Avid Media Composer, Adobe Creative Cloud Suite & Da Vinci Resolve
  • Two specialist grading suites featuring DaVinci Resolve and 4K preview screens
  • Two 28-seat ‘Post Hubs’ for post-production software training, equipped with dual screen Apple iMacs. Software available includes Avid Media Composer, Adobe Creative Cloud, DaVinci Resolve and Pro Tools Avid NEXIS shared storage system for seamless access and integration of projects
  • 25-seat dubbing theatre with Avid S6 mixing desk and Pro Tools Ultimate. Foley/ADR suite with access to a wide range of mics, foley traps and props
  • Three further post-production audio suites – all equipped with Pro Tools Ultimate
  • Digital cameras (HD to 5K) including Arri Alexa, RED Gemini, Sony FX6, Canon C500 and XF305, and Arri SR3 and Bolex 16mm film cameras, plus Odyssey 7Q+ External Recorders
  • Wide range of hot and cold (LED) lighting equipment including systems by Arri, Dedo & Kino Flo alongside traditional blondes and red heads
  • Grip and gimbal systems available include DJI Ronin Gimbal systems, Wally Dolly, Indie Dolly, PD1 Dolly, Ronford Baker Sliders, Libec and Camcrane Jibs
  • Audio equipment includes Sound Devices 633 mixers, recorders and an extensive range of microphones
Through the window of the newsroom with lecturer talking to journalism students.
SoWJ Newsroom through window lecturer talking

Media Equipment and Facilities

Our industry-level facilities offer everything you need to practice and produce animation, film, TV,...

Media Equipment and Facilities
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Falmouth campus library blue chairs

Library Facilities

Offering extensive collections, our two libraries provide a wealth of digital resources, magazines, ...

Library Facilities
Falmouth University Sports Centre building exterior with blue sky and a path
Sports Centre - Outside
Sports Centre

Sports Centre

Our Sports Centre, on Penryn Campus, includes a spacious gym with up to 90 of the latest, new statio...

Sports Centre

Staff

Our industry professional staff have backgrounds in television drama and documentary, producing, directing, screenwriting, cinematography and research. Their award-winning work has appeared on Netflix, BBC, Channel 4 and in cinemas. Our technical and craft team includes specialists in lighting, cinematography and post-production picture editing and grade and sound editing and mixing.

Some members of staff only teach on specific modules, and your course might not feature every staff member who teaches on the course.

Faye

Course Leader, BA Television and Film Production

Faye is the Television and Film Production Course Leader at the School of Film & Television, hav...

Faye
Kingsley Marshall book cover Philosophical Reflections on Black Mirror

Dr Kingsley Marshall

Head of Film & Television

Dr Kingsley Marshall is Head of the CILECT and ScreenSkills accredited School of Film and Television...

Dr Kingsley Marshall

Dr Victoria Byard

Senior Lecturer in TV & Film Production

Victoria Byard is a Senior Lecturer in the School of Film & Television. She received her BA in E...

Dr Victoria Byard

Mark Jenkin

Distinguished Professor of Film Practice at Falmouth University

Distinguished Professor of Film Practice Mark Jenkin is a filmmaker based in West Cornwall. He ha...

Mark Jenkin
Macneill

Marie Macneill

Senior Lecturer

Initially, Marie worked as an actress after training for three years at the Royal Central School of ...

Marie Macneill

Charlie Fripp

Senior Lecturer, Television

Charlie is a Senior Lecturer at the School of Film and Television. Charlie is a former BBC journalis...

Charlie Fripp

Matthew Rogers

Senior Lecturer, Television

Matthew is a socially-minded Senior Lecturer who applies innovative and inclusive teaching methods t...

Matthew Rogers
Caroline Deeds work

Caroline Deeds

Lecturer in Documentary and Factual Television

Caroline has a background as a fine artist. She studied at Glasgow School of Art and then Centr...

Caroline Deeds
Laurie Bowles staff picture

Laurie Bowles

Senior Technician of Camera & Lighting

Laurie comes from the film making world with an extensive array of practical skills and industry exp...

Laurie Bowles
Professor Neil Fox profile picture

Professor Neil Fox

Professor of Film Practice and Pedagogy

As a proud first-generation university graduate from a working-class background in Luton, it is an h...

Professor Neil Fox

Dr Verena Von Eicken

Lecturer

Verena von Eicken is a lecturer at the School of Film & Television. She was awarded her PhD in T...

Dr Verena Von Eicken

Paul Mulraney

Lecturer, Film

Paul is a lecturer in the School of Film and Television, teaching general film practice across all l...

Paul Mulraney

Rosa Mulraney

Senior Lecturer

A Senior Lecturer at Falmouth University specialising in post-production, visual effects and project...

Rosa Mulraney
Dr Struan Gray headshot

Dr Struan Gray

Senior Lecturer, Film BA(Hons)

Struan Gray is a senior lecturer in the School of Film and Television at Falmouth University, teachi...

Dr Struan Gray
An image of Julian Konczak

Dr Julian Konczak

Lecturer

Following a career in production as a post-production freelance, I have taught a range of modules in...

Dr Julian Konczak
Dean Puckett

Dean Puckett

Lecturer

Dean Puckett is a writer/ director and film lecturer at Falmouth University in Cornwall. He recen...

Dean Puckett
Graham Mitchell

Graham Mitchell

Lecturer, Film and Television Production BA(Hons)

I've written TV and film for 35 years before which I worked as an actor in theatre, film and televis...

Graham Mitchell
Mark Jenkin poses with his Kodak B&W camera
Mark Jenkin

Mark Jenkin becomes Falmouth's first distinguished professor


Mark is a BAFTA award winning filmmaker who's worked at Falmouth University as an associate lecturer for over a decade - find out more about his new role. 

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James Pearce Photo

'I had the wonderful opportunity of being able to tell Phoebe Waller-Bridge that I wrote my dissertation on her and her work, which she was very humble and kind about!'

 - James Pearce, Television & Film Production graduate

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Careers

Our Television & Film Production graduates have worked in the development and production of major television series, short and feature films and commercials, with credits including Deadpool, House of the Dragon, the Star Wars franchise, Enys Men, Blade Runner 2049, Alice Through the Looking Glass, Belle, the Mission: Impossible and Bond franchises, Peterloo, Broadchurch, The Apprentice, Squid Game, and The Great British Bake Off

Alumni have been employed in production roles at Channel 4, Warner Bros, Disney, Netflix, Sony and Universal. Graduates have also worked in post-production at Envy, Technicolor, White House Post, Molinare, Films at 59, and Evolution. They’ve secured roles in production design at Lucasfilm, and in the camera department for shows screened on the BBC, Amazon, Netflix and Discovery Channel.

Our graduates’ work has secured development funding from the BFI and BAFTA, and been published in titles including Total Film, The Telegraph, The Guardian and Little White Lies. 

Students have previously completed work placements at Sky, NBC, Cannes Film Festival, Gorton Studios, MTV, BBC, Envy, E4 and Channel 4. 

We’ve also produced a slate of films through the Sound/Image Cinema Lab, our in-house production centre, which students have the opportunity to crew on. Recent titles include Heretic (2023), Film4’s Enys Men (2023), A Year in a Field (2023), Long Way Back (2022), Wilderness (2021), Bait (2019), Make Up (2019) and shorts including and The Birdwatcher (2023), Bloom (2023), Mab Hudel (2022), Kestav (2020), Hard Cracked the Wind (2019) and Backwoods (2019). 

A student uses a clapperboard on the set of London KIlls
Student clapperboard

Students and staff work on the set of BBC drama London Kills


Last summer, Falmouth tutor Nick Manley employed two Television & Film Production graduates from the School of Film and Television as camera department trainees for the upcoming series of hit BBC show London Kills. 

Read more

'I wouldn’t be where I am today without the support and advice given to me throughout my time at Falmouth. The lecturers and course enabled me to turn my dreams into reality.'

 - Daisy Allen, graduate and Camera Trainee on Fantastic Beasts: The Secrets of Dumbledore, No Time to Die (dailies) and Eternals

How to apply

Ready to apply for 2025?

You can apply for our undergraduate degrees via UCAS. You'll need our university UCAS code (F33) as well as your course code (which you'll find on your course page) for your application.

Apply via UCAS

Course route UCAS code
Television & Film Production BA(Hons) three year degree 09X3
Television & Film Production BA(Hons) with Integrated Foundation Year FY58
Television & Film Production BA(Hons) with professional placement PY60

Next deadline for UK applications: 29 January 2025 (for equal consideration)

For starting your studies in 2025

UK applications: 29 January 2025 (for equal consideration)

Applications after the 29 January will be considered on a first-come, first-served as long as there are places available. Apply for this course now.

International fee payers

International fee payers can apply throughout the year. But we recommend applying as early as possible, to make time for visa and travel arrangements.

We consider all applications on their own individual merit and potential. We invite all applicants to an interview day or audition to give them the opportunity to demonstrate this along with what inspires and motivates them in their field. Applicants will also be able to show their portfolio or give a performance depending on the course. We welcome applications from all subject backgrounds, whether you’ve specialised in STEM, the arts or humanities.  

BA/BSc(Hons) three year degree: 104 – 120 UCAS Tariff points

BA/BSc(Hons) four year degree with professional placement: 104 – 120 UCAS Tariff points

BA/BSc(Hons) four year degree with Integrated Foundation Year: 80 – 120 UCAS Tariff points

Check the title of your course to see if it's a BA or BSc award. UCAS Tariff points will primarily be from Level 3 qualifications such as but not limited to A-levels, T Levels, a BTEC/UAL Extended Diploma or a Foundation Diploma. 

Check how many points your qualifications are worth

For applicants whose first language is English we require you to have or be working towards GCSE English Language Grade 4 (C), or equivalent. 

If English is not your first language you will need to meet the same standard which is equivalent to the IELTS Academic 6.0 overall score, with at least 5.5 in Reading, Writing, Speaking and Listening. We accept a range of in country equivalencies and approved tests.  

If you need a student visa to study in the UK, you may need to take a recognised language test. You can read our English Language Requirements for more information.

What we're looking for

We want someone who:

  • Has something to say and is passionate about telling meaningful stories.
  • Engages with some of television’s many forms.
  • Understands the importance of critical thinking.
  • Can communicate, self-motivate, work well in a team, and never give up.

Fees, costs & funding

Tuition fees

Annual tuition fee Student
£9,250 per year Full-time UK
£17,950 per year Full-time EU/international
£1,850 per professional placement year Full-Time UK and EU/international
Annual tuition fee Student
£9,250 per year Full-time UK
£17,950 per year Full-time EU/international
£1,850 per professional placement year Full-Time UK and EU/international

Tuition fees for September 2026 will be confirmed in summer 2025.

Tuition fees are set annually and are subject to review each year. The University may therefore raise tuition fees in the second or subsequent years of a course, in line with inflation and/or the maximum permitted by law or Government policy. Students will be notified of any changes as soon as possible. 

The figures above don't include accommodation and living costs

Typical course costs

  • £200 - Recommended reading, if not available in library
  • £300-£500 - Laptop for independent and group-based work. To do video editing you may need to purchase a more expensive laptop.
  • Optional - smart phone, hard drive, outdoor clothing 

If you need to bring equipment or materials with you, these will be outlined in your Welcome Letter.

Additional typical course costs for Integrated Foundation Year pathway

  • £250 for materials
  • A laptop/desktop computer
  • Adobe Creative Suite

To engage in the digital learning activity, although you will be able to access IT suites on campus, you will benefit from a laptop to access the platforms and tools we use. Depending on your subject, you may need a specific type of computer. If you're unsure about what you might need, please contact our course advisors.

Ask a student

What better way to find out about life at Falmouth University than by asking our current students?

From course details and academic support, to the social scene and settling in, our students are ready and available to answer any questions you might have. Simply set up your account, send them a question and they'll get back to you within 24 hours.

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