Thinglink Accessibility Statement

Thinglink is a cloud-based tool that enables users to embed images, videos and 360-degree image content to create and share interactive learning resources. It is third-party software provided by Thinglink. This accessibility statement applies to users accessing Thinglink via a browser.

The Digital Learning team wants everyone using our websites and digital resources to have a positive experience. For example, that means you should be able to:

  • Zoom in up to 300% without the text spilling off the screen
  • Navigate most of the website using just a keyboard
  • Navigate most of the website using speech recognition software
  • Listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver).

Accessibility features for different devices

My Computer My Way on the AbilityNet website explains how people can make their computers, tablets and smart phones easier to use and is divided into the following sections: vision, hearing, motor and cognitive (learning differences). A wide range of devices are covered with downloadable factsheets

How accessible is Thinglink

Existing accessibility issues within Thinglink can be categorised as:

  • Accessing the Thinglink dashboard
  • Accessing individual Thinglink objects

For more information regarding the accessibility issues within these categories, please see section "Non–Accessible Content" within this statement.

What to do if you can’t access information on this website?

Thinglink provides its own accessibility statement covering its features and content. They have been working hard to make content created in it’s new editor compliant with WCAG 2.2. also through the use of their Accessibility player. However, if you experience difficulties and require an alternative format, please contact us for more information.

You can contact us via email at, dlsupport@falmouth.ac.uk

When you contact us a member of the team will aim to respond to you, via our Helpdesk, within three working days.

Reporting accessibility problems with this website

If you find any problems not listed on this page or think we're not meeting accessibility requirements, please contact us using our webform on this link.

You will get a confirmation within five working days that your form has been received and a full response within 20 working days.

Enforcement procedure

If you have reported an issue with the website but you are dissatisfied with the response you have received, please contact us at dlsupport@falmouth.ac.uk. All feedback helps us to improve the website and our processes.

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) Accessibility Regulations 2018. If you are dissatisfied with how we have responded to a complaint, please contact the Equality Advisory and Support Service (EASS)

Technical information about this website's accessibility

Falmouth University and the Digital Learning team are committed to making  Thinglink accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018. 

Thinglink is partially complaint with the Web Content Accessibility Guidelines (WCAG) 2.1 and WCAG 2.2 standards. Areas of non-compliance are listed below, with a description of how an element does not comply, why it is an exception or how we intend to resolve the issue. Thinglink also have an accessibility player which aims to better meet WCAG standards.   

Should any part of the website not work for you please contact us so that we can either correct it or raise it with Thinglink in order to improve accessibility for all users. 

Non-accessible content

Accessing the Thinglink dashboard (applicable to staff users only)

Contrast issues - WCAG 1.4.3

Some text on the Thinglink dashboard has a low contrast ratio between text and the background colour.

Buttons do not have discernible text WCAG 2.0 

When testing scenarios using the accessible player some buttons don’t have discernible text that clearly describes the destination, purpose or function for screen readers. 

Accessing individual Thinglink objects (applicable to student and staff users)

Contrast issues - WCAG 1.4.3

Some menu text has a low contrast ratio between text and the background colour. It is also possible for Thinglink objects themselves to have a low contrast ratio between text and the background colour.

Where poor contrast exists in staff-made Thinglink objects, we are actively working with staff to address the colour choices for text and images to ensure equal access. The accessible player also can improve this issue.

Redundant links – WAG 2.4.4

Some adjacent links go to the same location which can result in additional navigation and repetition for keyboard and screen reader users.

Buttons do not have an accessible name WCAG 2.0 

When testing scenarios using the accessible player some buttons don’t have discernible text that clearly describes the destination, purpose or function for screenreaders. 

What we're doing to improve accessibility

This statement has outlined the ways the Digital Learning team continue to improve the accessibility of  Thinglink. To summarise, these include:

Reacting quickly and effectively to feedback regarding non-compliant content and communicating these issues to relevant parties.

Periodically auditing our content for accessibility issues and correcting any issues.

DL regularly meet with suppliers such as Thinglink feeding back accessibility issues and working with them to improve these services. 

Preparation of this accessibility statement

This website was last audited and tested in July 2024 by the Digital Learning team at Falmouth University. This statement was prepared on 15 July 2024.