Thinglink Accessibility Statement

Thinglink is a cloud-based tool that enables users to embed images, videos and 360-degree image content to create and share interactive learning resources. It is third-party software provided by Thinglink. This accessibility statement applies to users accessing Thinglink via a browser.  

The Digital Learning team wants everyone using our websites and digital resources to have a positive experience. For example, that means you should be able to:  

• Zoom in up to 300% without the text spilling off the screen  
• Navigate most of the website using just a keyboard  
• Navigate most of the website using speech recognition software  
• Listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver).  

Accessibility features for different devices

ThingLink supports the principles of Universal Design for Learning (UDL), catering to a wide range of learning preferences and needs. Some of the main features and assistive technologies that are included in every ThingLink resource include:  

•  The ability to add audio descriptions and text annotations to images, which makes content more accessible to students with visual or hearing impairments. Audio content can be added to all base media images, as well as to individual text and media tags, by uploading audio files, or by directly recording your own narration in the ThingLink editor.  
• Microsoft’s Immersive Reader, an integrated reading and automatic language translation tool. It can read text aloud, change the formatting to make it easier to read, or highlight certain parts of the text for you.  
• In 2023 ThingLink added an Accessibility Player. This is a separate web page that shows the transcript and content of all tags in plain view with a special widget that allows the viewer to change the page appearance and use the built-in screenreader.  
• Alt text for background images, videos and 3D models is generated automatically using the scene’s title. You can also add your own alt text descriptions to individual images or 3D models inside a text and media tag.  
•  Captions and subtitles:    
• You can now add closed captions to your base videos and the videos within text and media tags.  
• You can also embed or link to your subtitled videos hosted on YouTube, Vimeo or other platforms.  
• You can also change the colour of your tag icons, for improved colour contrast against your image or video.  

Reporting accessibility problems with this website

If you find any problems not listed on this page or think we're not meeting accessibility requirements, please contact us using our webform on this link.  

You will get a confirmation within five working days that your form has been received and a full response within 20 working days.  

Enforcement procedure

If you have reported an issue with the website but you are dissatisfied with the response you have received, please contact us at dlsupport@falmouth.ac.uk. All feedback helps us to improve the website and our processes.  

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) Accessibility Regulations 2018. If you are dissatisfied with how we have responded to a complaint, please contact the Equality Advisory and Support Service (EASS)  

Technical information about this website's accessibility

Falmouth University and the Digital Learning team are committed to making  Thinglink accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.  

Thinglink is partially complaint with the Web Content Accessibility Guidelines (WCAG) 2.1 and WCAG 2.2 standards. Areas of non-compliance are listed below, with a description of how an element does not comply, why it is an exception or how we intend to resolve the issue. Thinglink also have an accessibility player which aims to better meet WCAG standards.    

Should any part of the website not work for you please contact us so that we can either correct it or raise it with Thinglink in order to improve accessibility for all users.